Refund policy

Return & Refund Policy

Thank you for supporting our 3D printing store! Every item we sell is carefully crafted, inspected, and packaged. Because 3D printed items are custom-made, on-demand products, we enforce specific guidelines regarding returns, exchanges, and damaged shipments.

Please read this policy carefully before placing your order. By making a purchase on our website, you agree to the terms outlined below.

1. Damaged in Transit or Quality Defects

We take great care in packaging your items, but we recognize that accidents can happen during shipping. If your package arrives damaged, or if your 3D print has a severe manufacturing defect, we will issue a full refund or send a free replacement at no extra cost to you.

Requirements for Claims:

  • 5-Day Window: You must inspect your order upon delivery and submit your claim within 5 calendar days of the confirmed delivery date.

  • Photo/Video Evidence: You must provide clear photos or video showing both the damaged product and the outer shipping packaging.

  • Prior Approval Required: Do not send items back without reaching out first. All claim requests must be reviewed and approved by our support team before a refund or replacement is processed.

2. Custom & Personalized Prints

Custom prints (such as personalized text, unique colors, custom sizes, or specific requested designs) require dedicated time, materials, and print bed space.

  • No Cash Refunds: Custom items are non-refundable for cash unless they arrive damaged or defective.

  • Exchanges & Store Credit: If you are unsatisfied with your custom order for a valid reason, you may request an exchange or store credit within 5 days of delivery.

  • Approval Process: Requests for custom item exchanges are evaluated on a case-by-case basis. We reserve the right to approve or deny exchange requests depending on the nature of the issue.

3. Standard Returns & "Change of Mind"

If you ordered a standard, non-custom item and simply changed your mind:

  • Return Shipping Costs: The customer is strictly responsible for paying all return shipping costs. Initial shipping charges paid at checkout are non-refundable.

  • Condition: Items returned for exchange or store credit must be unused, in their original condition, and safely packed to prevent damage on the journey back to us.

  • Timeframe: It must be returned within 14 days of delivery. After 14 days, we cannot accept returns or exchanges.
  • Unauthorized Returns: Any package returned to us without prior written approval will be rejected.

4. Step-by-Step Instructions to Request a Return or Replacement

To initiate a request, please follow these steps:

  1. Contact Us: Send an email to [Insert Your Email Address Here] within 5 days of tracking confirmation that your package was delivered.

  2. Provide Details: Include your Order Number, full name, a brief explanation of the issue, and a statement on whether you are seeking a replacement, exchange, or store credit.

  3. Attach Photos: If reporting damage or a quality defect, attach clear photos showing the print, the box, and the shipping label.

  4. Await Approval: Our team will review your email within 1–2 business days. If approved, we will provide you with step-by-step instructions on how to return your item or receive your replacement. Your refund will be processed within 2 days of retuning the item.